Terms of Use

1. Operator

These Terms of Use ("Terms") govern access to and use of the TaxPortugal service ("Service"), operated by Robertino Martinez, with registered address at Oasis Mar, Lote 2, Portimao, Portugal, taxpayer number 314033521, contact contact@taxportugal.com ("Operator", "we", "us").

By creating an account or using the Service you accept these Terms. If you do not accept them, do not use the Service.

2. Eligibility

You must be at least 18 years old and have legal capacity to enter into a binding contract. The Service is intended for individual use and is not directed at children.

The Service is designed for individuals dealing with Portuguese personal taxation. It is not designed for use outside the European Union and may not comply with the laws of other jurisdictions.

3. What the Service is — and is not

The Service is an AI-powered conversational tool that helps individuals prepare for a consultation with a Portuguese Contabilista Certificado. It provides general informational answers grounded in published Portuguese tax legislation and Autoridade Tributária guidance, with citations to underlying sources where applicable.

The Service is not a Contabilista Certificado, is not authorised to practise the regulated profession of accountancy in Portugal, and is not a substitute for advice from a qualified professional. Outputs of the Service are not opinions, certifications, or declarations of a Contabilista Certificado, and may not be relied on for filings, contractual decisions, or any binding action without independent professional verification.

The Service is not a tax-advisory, legal-advisory, financial-advisory, or accounting service. No client–accountant, client–attorney, fiduciary, or similar relationship is created between you and the Operator by your use of the Service.

4. AI-generated outputs — accuracy disclaimer

Outputs of the Service are produced by a probabilistic machine-learning model and are inherently subject to error. They may be inaccurate, incomplete, outdated, internally inconsistent, or partially fabricated ("hallucinated"), even when accompanied by citations.

Tax legislation changes frequently. Citations included in outputs may refer to provisions that have been amended, repealed, or superseded after the Service was last updated.

You agree to independently verify every output before acting on it, and in particular before making any filing with the Autoridade Tributária or any contractual or financial commitment. The same input may produce different outputs across different sessions; outputs are not legally binding.

5. Refusal scope

The Service is configured to refuse questions that fall outside its intended scope, including but not limited to: corporate income tax (IRC), tax matters in jurisdictions other than Portugal, tax fraud or evasion, ongoing administrative or judicial proceedings before the Autoridade Tributária, and questions that require an opinion of a Contabilista Certificado. You should consult a qualified professional for any such matter.

6. Your account

You may create an account using Google sign-in or by requesting a one-time link sent to your email address ("magic link"). You are responsible for keeping access to your email account and your authentication factors secure, and for all activity that occurs under your account.

You must notify us at contact@taxportugal.com without undue delay if you suspect that your account has been accessed by a third party.

You may only create one account per person. You may not share an account or sublicense access.

7. Subscription, billing, and taxes

Access to the Service is provided under paid plans (including monthly, annual, day-pass and top-up options) processed by Stripe Payments Europe, Limited and its affiliates ("Stripe"). Prices, available plans, included quotas, and any rate-limits are displayed at checkout and may be revised from time to time.

Subscriptions automatically renew at the end of each billing cycle until cancelled. By subscribing you authorise the Operator and Stripe to charge the applicable amount to your selected payment method on each renewal.

Prices are stated inclusive of VAT where applicable. We may revise pricing for new billing cycles by giving you notice by email at least thirty (30) days in advance; price changes do not apply to the cycle in progress. We reserve the right to refuse, limit, or terminate accounts where billing fails, where chargebacks are filed, or where fraud is suspected.

You can cancel your subscription at any time from the "Manage subscription" link inside your account. Cancellation stops the next renewal; the current paid period continues until its end.

8. Right of withdrawal and consent to immediate performance

Where applicable under Decreto-Lei n.º 24/2014 (transposing Directive 2011/83/EU), consumers resident in the European Union have a right to withdraw from a distance contract within fourteen (14) days of conclusion, without giving reasons.

You expressly request that the Service begins to be supplied immediately upon subscription and you acknowledge that, once supply has fully begun with your prior consent, the right of withdrawal is lost in respect of digital content not supplied on a tangible medium, in accordance with article 17(1)(m) of Decreto-Lei n.º 24/2014. If you do not wish to lose this right, do not use the Service during the fourteen-day period.

9. Refunds

Outside the right of withdrawal described above, payments are non-refundable except where required by mandatory consumer law or where we determine, at our discretion, that a refund is appropriate (for example, in the event of a documented service failure attributable to us).

Top-up balances do not expire while your account is active and are forfeited upon account deletion or termination for breach. They have no monetary value, are not redeemable for cash, and are not transferable.

10. Acceptable use

You agree not to: (a) use the Service in violation of any applicable law, including tax, anti-money-laundering, sanctions, and data-protection law; (b) use the Service to plan, facilitate, or commit tax fraud, evasion, or any unlawful act; (c) submit personal data of third parties without a lawful basis; (d) submit content that is unlawful, defamatory, or infringing; (e) attempt to extract, reverse-engineer, or replicate the underlying model, prompts, retrieval pipeline, or corpus; (f) probe, scan, or attempt to bypass authentication, rate-limits, quotas, or refusal scope; (g) use the Service to develop a competing product; (h) operate automated agents, scripts, or scrapers against the Service; or (i) impersonate any person.

We may suspend or terminate access for any breach of this section, with or without notice depending on the severity of the breach.

11. Content and intellectual property

You retain all rights in the questions, profile data, and other inputs that you submit ("User Inputs"). You grant the Operator a worldwide, non-exclusive, royalty-free licence to host, process, and display User Inputs solely as necessary to provide the Service to you, to maintain security, and to comply with law.

The Service, including its software, design, prompts, retrieval pipeline, ingestion pipeline, curated corpus, and trademarks, is owned by the Operator or its licensors and is protected by intellectual-property law. Nothing in these Terms grants you any right in the Service except the limited right to use it as described.

Outputs generated for you in response to User Inputs ("Outputs") are made available to you for your personal use, subject to these Terms and to the terms of the underlying model providers. You acknowledge that similar or identical Outputs may be generated for other users and that the Operator does not warrant that Outputs are unique to you. The Operator makes no representation that Outputs are accurate, fit for any particular purpose, or free of third-party rights.

12. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any warranty of merchantability, fitness for a particular purpose, accuracy, completeness, currency, non-infringement, security, uninterrupted operation, or freedom from error. We do not warrant that Outputs reflect current law or current administrative guidance.

Some jurisdictions do not allow the exclusion of certain warranties; in such cases, the warranties that cannot be excluded apply for the minimum period and to the minimum extent required by mandatory law, and are otherwise excluded.

13. Limitation of liability

To the maximum extent permitted by law, the Operator's aggregate liability arising out of or in connection with the Service or these Terms — whether in contract, tort (including negligence), under statute, or otherwise — is limited to the greater of (i) fifty euros (EUR 50) and (ii) the total amounts you paid to the Operator for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

In no event will the Operator be liable for: (a) any tax, penalty, surcharge, fine, or interest assessed against you by the Autoridade Tributária or any other authority; (b) any loss of profits, loss of revenue, loss of opportunity, loss of goodwill, or loss of anticipated savings; (c) any loss of or corruption of data; (d) any indirect, incidental, special, consequential, exemplary, or punitive damages; or (e) any damages arising from your reliance on Outputs without independent verification by a qualified professional.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any other liability that cannot be excluded or limited under mandatory consumer-protection law applicable to you. Your statutory rights as a consumer are not affected.

14. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless the Operator and its officers, employees, contractors, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your use of the Service in violation of law; (c) User Inputs you submit, including any third-party personal data; or (d) any decision or action you take based on an Output without independent verification by a qualified professional.

15. Modifications, suspension, and termination

We may modify the Service from time to time, including by adding, changing, or removing features, models, or supported locales. We may also modify these Terms; we will notify you of material changes by email at least thirty (30) days before they take effect, except where a shorter notice is required by law or to address a security or compliance issue.

We may suspend or terminate your access to the Service at any time, with reasonable notice where practicable, in case of breach of these Terms, suspected fraud, non-payment, risk to security or integrity, or where required by law. Termination does not affect any liability or right that has accrued before termination.

You may terminate at any time by deleting your account from the in-product profile page. Sections 4, 11–14, 17 and 18, and any other provision that by its nature should survive termination, will survive.

16. Force majeure

The Operator is not liable for any delay or failure to perform that is caused by an event beyond its reasonable control, including failures of the public internet, third-party hosting, payment, email, or AI providers, acts of government, civil unrest, natural disaster, pandemic, or cyber-attack.

17. Governing law and dispute resolution

These Terms are governed by Portuguese law, without regard to conflict-of-law principles, and subject to the mandatory consumer-protection rules of the country in which you are habitually resident.

For any dispute, you may first contact us at contact@taxportugal.com so that we can attempt an amicable resolution.

Pursuant to Lei n.º 144/2015, you may submit consumer disputes to an alternative dispute-resolution entity. The list of registered entities is available at https://www.consumidor.gov.pt. The Centro de Arbitragem de Conflitos de Consumo serving the consumer's residence is competent for the matters within its scope.

EU consumers may also use the European Commission's online dispute-resolution platform at https://ec.europa.eu/consumers/odr.

Subject to your mandatory consumer rights, the courts of the judicial district of Lisbon, Portugal, have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

18. Language

These Terms are published in Portuguese and English, both of which are legally controlling: the Portuguese version controls for users habitually resident in Portugal; the English version controls for all other users. Translations into other languages are provided for convenience only; in case of inconsistency between a translation and the controlling version, the controlling version prevails.

19. General provisions

These Terms, together with the Privacy Policy and any plan-specific terms displayed at checkout, constitute the entire agreement between you and the Operator regarding the Service and supersede any prior agreements or representations.

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and the unenforceable provision will be replaced with an enforceable provision that most closely reflects its original intent. Failure to enforce any provision is not a waiver of that or any other provision. You may not assign these Terms; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets.

Notices to you may be given by email to the address associated with your account or by an in-product notice. Notices to us must be sent to contact@taxportugal.com.

20. Contact

For any question regarding these Terms, contact contact@taxportugal.com.